Privacy policy

This translation is provided for information only. In the event of any discrepancy, the German version prevails.

Last updated: November 2026

1. Data protection at a glance

General information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data by which you can be personally identified. Detailed information on the subject of data protection can be found in our privacy policy set out below this text.

Data collection on this website

Who is responsible for the data collection on this website?

Data processing on this website is carried out by the website operator. The operator’s contact details can be found in the section “Notice concerning the data controller” in this privacy policy.

How do we collect your data?

On the one hand, your data is collected when you provide it to us. This may, for example, be data that you enter into a contact form.

Other data is collected automatically by our IT systems when you visit the website. This is mainly technical data (e.g. internet browser, operating system or time of the page view). This data is collected automatically as soon as you enter this website.

What do we use your data for?

Part of the data is collected to ensure that the website is provided without errors. Where contracts are initiated via the website, the data transmitted is also processed for quotations and other order enquiries.

What rights do you have regarding your data?

You have the right at any time to obtain, free of charge, information about the origin, recipients and purpose of your stored personal data. You also have the right to request the rectification or erasure of this data. If you have given consent to data processing, you may withdraw this consent at any time with effect for the future. You also have the right, under certain circumstances, to request the restriction of the processing of your personal data. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

You may contact us at any time regarding this and any other questions on the subject of data protection.

Analysis tools and third-party tools

This website does not set any cookies and does not load any tracking or advertising services. We count visits anonymously and without cookies using Plausible Analytics. Details are given in section 5.

2. Hosting

We host the content of our website with bunny.net. The provider is BunnyWay d.o.o., Dunajska cesta 165, 1000 Ljubljana, Slovenia. The files are stored in a data centre in Germany and are delivered exclusively via servers in Europe. When you visit our website, bunny.net collects various log files, including your IP addresses. For details, please see the bunny.net privacy policy: https://bunny.net/privacy/.

The host is used on the basis of Art. 6(1)(f) GDPR. We have a legitimate interest in the most reliable possible presentation of our website.

Data processing

We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract required under data protection law which ensures that the service processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

3. General information and mandatory information

Data protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection provisions and this privacy policy.

When you use this website, various items of personal data are collected. Personal data is data by which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

We point out that data transmission over the internet (e.g. when communicating by e-mail) may have security gaps. Complete protection of data against access by third parties is not possible.

Notice concerning the data controller

The data controller for data processing on this website is:

Kohrmedia S.à r.l.
59, Esplanade de la Moselle
6637 Wasserbillig
Luxembourg

Phone: +352 2651 3860
E-mail: info@kohrmedia.lu

The data controller is the natural or legal person who, alone or jointly with others, decides on the purposes and means of the processing of personal data (e.g. names, e-mail addresses or the like).

Storage period

Unless a more specific storage period has been stated within this privacy policy, your personal data will remain with us until the purpose for the data processing no longer applies. If you assert a legitimate request for erasure or withdraw consent to data processing, your data will be erased, unless we have other legally permissible grounds for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, erasure takes place once these grounds cease to apply.

General information on the legal bases for data processing on this website

Where you have consented to data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR, where special categories of data are processed under Art. 9(1) GDPR. In the case of express consent to the transfer of personal data to third countries, data processing is also carried out on the basis of Art. 49(1)(a) GDPR. Consent may be withdrawn at any time. If your data is required for the performance of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6(1)(b) GDPR. Furthermore, we process your data, where it is required for compliance with a legal obligation, on the basis of Art. 6(1)(c) GDPR. Data processing may also be carried out on the basis of our legitimate interest under Art. 6(1)(f) GDPR. The legal bases relevant in each individual case are set out in the following paragraphs of this privacy policy.

Notice concerning the transfer of data to third countries that are not safe under data protection law and the transfer to US companies that are not DPF-certified

Among other things, we use tools from companies based in third countries that are not safe under data protection law, as well as US tools whose providers are not certified under the EU-US Data Privacy Framework (DPF). When these tools are active, your personal data may be transferred to these countries and processed there. We point out that a level of data protection comparable to that of the EU cannot be guaranteed in third countries that are unsafe under data protection law.

We point out that the USA, as a safe third country, in principle has a level of data protection comparable to that of the EU. Accordingly, a transfer of data to the USA is permissible if the recipient holds a certification under the “EU-US Data Privacy Framework” (DPF) or has appropriate additional safeguards. Information on transfers to third countries, including the data recipients, can be found in this privacy policy.

Recipients of personal data

In the course of our business activities, we work with various external bodies. In some cases, this also requires the transfer of personal data to these external bodies. We disclose personal data to external bodies only if this is necessary for the performance of a contract, if we are legally obliged to do so (e.g. disclosure of data to tax authorities), if we have a legitimate interest in the disclosure under Art. 6(1)(f) GDPR, or if another legal basis permits the disclosure of the data. When using processors, we disclose personal data of our customers only on the basis of a valid data processing agreement. In the case of joint processing, a joint processing agreement is concluded.

Withdrawal of your consent to data processing

Many data processing operations are possible only with your express consent. You may withdraw consent already given at any time. The lawfulness of the data processing carried out up to the withdrawal remains unaffected by the withdrawal.

Right to object to data collection in special cases and to direct marketing (Art. 21 GDPR)

IF DATA PROCESSING IS CARRIED OUT ON THE BASIS OF ART. 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS (OBJECTION UNDER ART. 21(1) GDPR).

IF YOUR PERSONAL DATA IS PROCESSED FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSES OF SUCH MARKETING; THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSE OF DIRECT MARKETING (OBJECTION UNDER ART. 21(2) GDPR).

Right to lodge a complaint with the competent supervisory authority

In the event of infringements of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, their place of work or the place of the alleged infringement. The right to lodge a complaint is without prejudice to any other administrative or judicial remedies.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in performance of a contract handed over to you or to a third party in a commonly used, machine-readable format. If you request the direct transfer of the data to another controller, this will be done only to the extent that it is technically feasible.

Access, rectification and erasure

Within the framework of the applicable statutory provisions, you have the right at any time to obtain, free of charge, information about your stored personal data, its origin and recipients and the purpose of the data processing and, where applicable, a right to rectification or erasure of this data. You may contact us at any time regarding this and any other questions on the subject of personal data.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. You may contact us at any time in this regard. The right to restriction of processing exists in the following cases:

If you dispute the accuracy of your personal data stored by us, we generally need time to verify this. For the duration of the verification, you have the right to request the restriction of the processing of your personal data.
If the processing of your personal data was or is unlawful, you may request the restriction of data processing instead of erasure.
If we no longer need your personal data, but you require it for the exercise, defence or establishment of legal claims, you have the right to request the restriction of the processing of your personal data instead of erasure.
If you have lodged an objection under Art. 21(1) GDPR, a balancing of your interests and ours must be carried out. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, this data may, apart from its storage, be processed only with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or of a Member State.

SSL or TLS encryption

For security reasons and to protect the transmission of confidential content, such as enquiries that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognise an encrypted connection by the fact that the address bar of the browser changes from “http://” to “https://” and by the padlock symbol in your browser bar.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

4. Data collection on this website

Cookies and local storage

This website does not set any cookies and does not store any information in your browser, neither in local storage nor in session storage. Consent under Section 25 TDDDG is therefore not required, and there is no consent window.

The only exception is if you load the Zoho appointment calendar yourself (see “Zoho Bookings”). Zoho may then set its own cookies as part of this service.

The loading time and the visit history displayed on the web design page are generated only in your browser. Nothing is transmitted to us.

Server log files

The provider of these pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

Browser type and browser version
Operating system used
Referrer URL
Host name of the accessing computer
Time of the server request
IP address

This data is not merged with other data sources.

This data is collected on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimisation of its website, and the server log files must be collected for this purpose.

Contact form

If you send us enquiries via the contact form, your details from the enquiry form, including the contact details you provided there, will be transmitted to us by e-mail and stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We do not pass on this data without your consent.

The form is received by a script at bunny.net (see section 2), which forwards your details to us by e-mail via the Brevo service. The provider of Brevo is Sendinblue SAS, 9-17 rue Salneuve, 75017 Paris, France. The content of your enquiry is not stored at bunny.net. Brevo retains the e-mail sent for a limited period as proof of delivery. We have concluded a data processing agreement with Brevo. To protect against misuse, your IP address is held in working memory for one hour at most.

This data is processed on the basis of Art. 6(1)(b) GDPR if your enquiry is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective handling of the enquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR) if this has been requested; consent may be withdrawn at any time.

The data you enter in the contact form will remain with us until you ask us to delete it, withdraw your consent to its storage or the purpose for storing the data no longer applies (e.g. after your enquiry has been processed). Mandatory statutory provisions, in particular retention periods, remain unaffected.

Enquiry by e-mail or telephone

If you contact us by e-mail or telephone, your enquiry, including all personal data arising from it (name, enquiry), will be stored and processed by us for the purpose of handling your request. We do not pass on this data without your consent.

The data you send to us via contact enquiries will remain with us until you ask us to delete it, withdraw your consent to its storage or the purpose for storing the data no longer applies (e.g. after your request has been processed). Mandatory statutory provisions, in particular statutory retention periods, remain unaffected.

Contact via WhatsApp and AI assistant

The WhatsApp link on our website lets you write to us via WhatsApp. A connection to WhatsApp is only established when you click the link. The provider is WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

Messages sent via WhatsApp are first answered by an AI assistant, so you are not initially writing to a person. The assistant analyses the content of your message in order to generate a suitable reply automatically. All content of your message is processed, including names and contact details.

The assistant uses ChatGPT. The provider is OpenAI, 3180 18th St, San Francisco, CA 94110, USA. Your messages, including metadata, may be transferred to ChatGPT’s servers and processed there. We have configured ChatGPT so that the data forwarded is not used to train the algorithm. Further information: https://openai.com/policies/privacy-policy.

Processing is based on Art. 6(1)(b) GDPR where your message relates to a contract or pre-contractual measures, and otherwise on our legitimate interest in efficient customer communication (Art. 6(1)(f) GDPR).

The data remains with us or the operator of the assistant until you ask us to delete it or the purpose for storing it no longer applies. Mandatory statutory retention periods remain unaffected.

We have concluded a data processing agreement (DPA) for the use of the AI service. It ensures that the provider processes personal data only on our instructions and in compliance with the GDPR.

External links

Our website links to external offerings such as WhatsApp, Google Maps, websites of our customers and social networks. A connection to these providers is established only when you click on the relevant link. The respective provider is responsible for the data processing there.

Fonts

The font used is embedded locally on our server. No connection to external font providers takes place.

Zoho Bookings

On our website, we offer the option of arranging appointments via Zoho Bookings. The provider for users in the European Economic Area is Zoho Corporation B.V., Beneluxlaan 4B, 3527 HT Utrecht, Netherlands.

Zoho Bookings is an online appointment booking service through which available appointments can be displayed, selected and managed.

The booking module is deactivated when our website is accessed. A connection to Zoho’s servers is established only when you click on “Load calendar”.

When the booking module is loaded, in particular your IP address, browser and device information, the operating system used, language settings, the previously visited page and the date and time of access may be processed.

If you book an appointment, the data you enter into the booking form will also be processed. Depending on the design of the form, this may in particular include the following details:

Name
E-mail address
Telephone number
Company
Desired service
Date and time of the appointment
Voluntary messages or other booking details

The data is used to plan, confirm, carry out, reschedule or cancel the desired appointment. It may also be processed for appointment-related notifications and reminders. With Zoho Bookings, the website operator is responsible for the booking data collected, while Zoho processes the data on behalf of the website operator.

The legal basis for loading the external booking module is your consent under Art. 6(1)(a) GDPR, which you give by clicking on “Load calendar”. It applies only to the respective page view and may be withdrawn at any time with effect for the future.

The legal basis for processing the booking data you enter is Art. 6(1)(b) GDPR, to the extent that the appointment booking is necessary for the implementation of pre-contractual measures or for the performance of a contract. To the extent that you provide voluntary details, the processing is carried out on the basis of your consent under Art. 6(1)(a) GDPR.

The booking data is stored for as long as is necessary for appointment management and communication with you. Longer storage may take place to the extent that statutory retention obligations exist or the data is required for the establishment, exercise or defence of legal claims.

Zoho may have personal data processed within the Zoho group of companies and by commissioned service providers. In this context, processing may also take place outside the European Union or the European Economic Area. Zoho states that it secures such data transfers, among other things, through data protection agreements based on the standard contractual clauses of the European Commission.

Further information can be found in Zoho’s privacy policy (https://www.zoho.com/privacy.html) and in the data protection information on Zoho Bookings (https://www.zoho.com/bookings/gdpr.html).

5. Analysis tools and advertising

We do not use any tracking or advertising services on this website. No user profiles are created and no data is transmitted to advertising networks. To measure our reach in a data-minimising way, we use Plausible Analytics.

Plausible Analytics

We count visits to this website using Plausible Analytics. The provider is Plausible Insights OÜ, Västriku tn 2, 50403 Tartu, Estonia. The data is processed and stored exclusively within the European Union.

Plausible does not set any cookies and does not store any data on your device. Your IP address and your browser details are combined with a random value that changes every day to form an identifier, which is deleted after 24 hours. The IP address itself is not stored, and you cannot be recognised across several days.

The data collected comprises the pages visited, the source of the visit (for example a search engine), browser, operating system and device type, approximate country and region, the duration of the visit and certain events: submitting the contact form, loading the appointment calendar and clicks on phone, e-mail or WhatsApp, each with the language of the page. This data does not allow any conclusions to be drawn about you as a person.

The legal basis is our legitimate interest in measuring the reach of our website in a data-minimising way (Art. 6(1)(f) GDPR). Consent is not required because no cookies are set and no data is stored on your device. We have concluded a data processing agreement with Plausible. Further information: https://plausible.io/data-policy.

6. Audio and video conferences

Data processing

For communication with our customers, we use, among other things, online conferencing tools. The tools we use in detail are listed below. If you communicate with us by video or audio conference via the internet, your personal data will be collected and processed by us and by the provider of the respective conferencing tool.

In this context, the conferencing tools collect all data that you provide/use in order to use the tools (e-mail address and/or your telephone number). In addition, the conferencing tools process the duration of the conference, the start and end (time) of participation in the conference, the number of participants and other “context information” in connection with the communication process (metadata).

Furthermore, the provider of the tool processes all technical data required for handling the online communication. This includes in particular IP addresses, MAC addresses, device IDs, device type, operating system type and version, client version, camera type, microphone or loudspeaker and the type of connection.

Where content is exchanged, uploaded or otherwise made available within the tool, it is also stored on the servers of the tool providers. Such content includes in particular cloud recordings, chat/instant messages, voicemails, uploaded photos and videos, files, whiteboards and other information shared while using the service.

Please note that we do not have full influence over the data processing operations of the tools used. Our options depend largely on the corporate policy of the respective provider. Further information on data processing by the conferencing tools can be found in the privacy policies of the tools used in each case, which we have listed below this text.

Purpose and legal bases

The conferencing tools are used to communicate with prospective or existing contractual partners or to offer certain services to our customers (Art. 6(1)(b) GDPR). Furthermore, the use of the tools serves the general simplification and acceleration of communication with us or our company (legitimate interest within the meaning of Art. 6(1)(f) GDPR). Where consent has been requested, the tools concerned are used on the basis of this consent; consent may be withdrawn at any time with effect for the future.

Storage period

The data collected directly by us via the video and conferencing tools is deleted from our systems as soon as you ask us to delete it, withdraw your consent to its storage or the purpose for storing the data no longer applies. Mandatory statutory retention periods remain unaffected.

We have no influence over the storage period of your data that is stored by the operators of the conferencing tools for their own purposes. For details, please contact the operators of the conferencing tools directly.

Conferencing tools used

We use the following conferencing tools:

Zoho Meeting

We use Zoho Meeting. The provider of this service is Zoho Corporation GmbH, Trinkhausstraße 7, 40213 Düsseldorf, Germany. However, the provider’s parent group is based outside the EU.

We have selected the EU as the server location, so that your data processed via Zoho Meeting is generally processed on EU servers. It cannot, however, be ruled out that data is processed in the USA, India, Australia or Canada.

Zoho Meeting collects the IP address. IP anonymisation has been activated in Zoho Meeting.

The transfer of data to third countries is based on the standard contractual clauses of the European Commission. Details can be found here: https://www.zoho.com/privacy.html.